Telehealth at My Counselling Clinic

How Telehealth works

You can have a session via Phone call, where our Counsellor will call you at the appointment time, or via Video Session, where you will receive a link to your Video Session. You do not need to download any software for a Video Consultation.

I did online sessions via web chat (telehealth with Medicare rebate). I had positive experiences with Jess, who effectively listened to my problems, then provided several implementable strategies which were really helpful on the path to resolving them. Professional and friendly vibes. Glad I went.

– Ben (online session via Telehealth)
Telehealth Tips
  • Decide What Type of Telehealth Session – Everyone’s preferences are different. Therapists have adapted and now offer a range of different styles of online sessions. Consider what will work best for your needs.
    • Feel self-conscious about appearing on video calls? That doesn’t mean you can’t have telehealth therapy. Some therapists offer counselling via text or phone call. You don’t have to appear on the screen. Many video call programs also have the option to have your screen switched off.
    • Live with people you don’t want to know you’re having therapy? Face to Face counselling options may be the solution you’ve been looking for.
    • Video call telehealth resembles the counselling face-to-face format many of us are familiar with. But there are still plenty of options available for remote therapy that don’t make use of video.
  • Getting Ready – When setting up your device for your telehealth, it’s a good idea to ensure it has a full charge.
    • Having a telehealth therapy session that uses video? it’s best to position this somewhere stable at eye level. Holding the device in your hands or lap can lead to shifting camera angles which can get distracting. Plus, your arm will get tired holding the phone up for 50 minutes. Instead, use books, blu-tack, desk or tripod to hold the device steady. Use the self-view to check that the lighting and position are best for your counsellor to see you. Mimicking face-to-face session connection is the goal, and a well set up device will help with this.
    • Feel nervous about the technology working? Consider having a practice run. Ask a friend or family member to video call you so you can familiarise yourself with the program. You don’t want to waste the first 10 minutes of your session fussing with technology. While you’re setting up, consider what you usually have access to in a counselling session. Before you begin, get yourself some tissues, or a glass or water. Make yourself comfortable.
  • Privacy – Often in therapy, we discuss topics that can make us feel vulnerable. Choose a location for your session that is private for the most comfortable session. This may mean having your session in a different room to the rest of your household. Or using headphones and placing a draft stopper beneath your door. Or a combination of those things.
  • Limit Distractions – Wherever possible, allow yourself to focus on your session. Limit things that may distract or interrupt you as much as possible. If you live with others, it may be worth letting them know when your session is, so they can give you the space you need.

What the research says

Telehealth mental health care can provide effective and adaptable solutions to the care of mental illnesses universally. While being comparable to in-person services, telehealth mental health care is particularly advantageous and inexpensive through the use of current technologies and adaptable designs, especially in isolated communities.

Read the full research article here.

Does Telehealth sound right for you? Give us a call to make a booking, or book online.