Tag: bulk billing

Things that are new

We have started the week with a few changes, as you may already have noticed if you had sessions today.

Our New Location in Elsternwick

Firstly, we are excited about moving to our new St Kilda area location, just a short distance away in Elsternwick. You can read the full update about that here.

Secondly we have changed Practice Management solutions from Halaxy to Splose.

Splose is a great platform made right here in Australia so we are proud to support a local business and while there shouldn’t be much impact to you there are a few differences.

Medicare Rebates

You need to ensure your bank account is updated with Medicare. As Splose use a Medicare Payment provider called Medipass to process rebates, and Medipass use whatever bank account is set up with Medicare.

Here are the different ways you can register or update your bank information with Medicare:

If you have any questions or need further guidance, please let us know by chatting to us via the chat bubble located on the bottom right of this window. 

Your Payment Details

For those who had automatic payment set up, since we changed systems we no longer have your payment details saved. Remember how you hear “Your card details are kept securely?” That’s very true, we can’t see these details so we couldn’t move them to the new system for you. You’ll need to save these again when paying for your next session.

New Online Bookings Page

Everything should still work pretty much the same here, with a nice fresh new look you can still conveniently make bookings online.

You’ll notice a few new options here.

Our two physical locations for face to face are Hawthorn East and St Kilda / Elsternwick.

For Telehealth, you can choose My Counselling Clinic – Telehealth or select Telehealth Evenings to enjoy our new after 5pm services.

Telehealth Video appointments have changed to Zoom.

For those of you who like to make use of our Telehealth services from the comfort of your own home you’ll notice the invitations now come from Zoom. There is no software download required, as usual just click the link when you are ready for your session.

That’s all for now. Let us know if you have any questions.

Why We Don’t Bulk Bill

We’ve written before in detail about our pricing and why we had to change our fees, why we need to charge a gap. Because while GP’s have been screaming loudly – and often their voice is heard in mainstream media – Counsellors, Psychologists and other Allied Mental Health Practitioners have not been so lucky.

Thankfully that appears to have started to change, with a recent article by The Guardian titled Bulk-billing psychologists earn as little as $12 an hour.

“It is pretty much impossible to run a clinic as a bulk-billing psychologist,”

– a Psychologist in the Same Guardian article

Our clinic faces much the same issue, except as Accredited Mental Health Social Workers providing Counselling the rebate from Medicare is around $10 less than seeing a Psychologist.

We try to mitigate the impact this has on our clients by providing choice. Telehealth for example has less overheads, no room fees, no travel, is convenient for both the Counsellor and the Client so we offer it at a discount price ($160 vs $210 for Face to Face). And overall our fees are considerably lower than the $240 per hour rate recommended by the AASW.

So while we absolutely believe all Australians should have free Healthcare, including Mental Health care, the current Medicare rebates make that impossible and Clinics like ours either need to charge a Gap or shut down.